Shipping policy

Last updated: September 16, 2026

Thank you for shopping with Peek Basket. We aim to make your order and delivery experience as simple and convenient as possible.

1. Order Processing

For Cash on Delivery orders, our team may contact you by phone or WhatsApp to confirm your order before dispatch. Please keep your phone number active.

We generally aim to dispatch orders within 1–3 business days.

Processing may take longer during sales, holidays, high-demand periods, or due to circumstances beyond our control.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery times are estimates and are not guaranteed. Remote locations, weather conditions, courier delays, holidays, and other unforeseen circumstances may affect delivery times.

3. Shipping Charges

Delivery is free on all orders. If this changes, shipping charges will be shown at checkout before you pay.

4. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible products and delivery locations.

COD availability may vary depending on the customer's location, order value, product, or other operational factors.

For COD orders, customers are expected to accept the delivery and pay the applicable amount to the delivery partner.

Repeated refusal or non-acceptance of COD orders may result in COD availability being restricted for future orders.

5. Delivery Address

Please provide a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid phone number

Peek Basket is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

6. Tracking

Where tracking is available, you may receive tracking information after your order has been dispatched.

You can use the tracking information provided to check the status of your shipment.

7. Delayed or Failed Delivery

If your order is delayed, please contact us and we will try to assist you.

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, refuses the package, or otherwise cannot accept the delivery, the courier may return the package to us.

8. Damaged Packages

If your package appears visibly damaged when delivered, please take photographs or videos of the package before opening it, where possible.

If the product inside is damaged, defective or incorrect, contact us within the time stated in our Refund & Return Policy: within 7 days of delivery for returnable items, or within 48 hours of delivery for non-returnable items.

Email: peekbasket@gmail.com
Phone: 8349288189

Please include your order number and clear photos or videos of the product and packaging. Eligible products may qualify for a return, replacement or refund under our Refund & Return Policy.

9. Shipping and Returns

Returns are accepted only for items marked as returnable. For eligible returns, Peek Basket will cover the applicable return shipping cost. Non-returnable items are covered by the damaged, defective or incorrect rules in our Refund & Return Policy.

Please refer to our Refund & Return Policy for complete conditions.

10. Contact Us

If you have any questions about shipping or delivery, please contact:

Peek Basket
Email: peekbasket@gmail.com
Address: Seoni, Madhya Pradesh, India