Refund policy

Last updated: October 10, 2026

At Peek Basket, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you can contact us to request a return, replacement, or refund.

1. Return Eligibility

You may request a return within 7 days of delivery only if the product falls in the category of Returnable item:

  • You received a damaged or defective product.
  • You received the wrong product or variant.
  • The product received is materially different from the product you ordered.

To be eligible for a return, the product must generally be:

  • Unused and in its original condition.
  • In its original packaging, where applicable.
  • Accompanied by your order details or proof of purchase.

Certain products may not be eligible for return because of their nature, hygiene considerations, safety requirements, or other applicable restrictions. Any such restrictions will be mentioned on the relevant product page where applicable.

IN CASE OF NON-RETURNABLE ITEM : Some products cannot be returned or exchanged for change of mind, wrong choice or after use, due to hygiene and product-use reasons. Items marked “Non-Returnable” on the product page are covered by this rule. If a non-returnable item arrives damaged, defective or incorrect, contact us within 48 hours of delivery at peekbasket@gmail.com or 8349288189 with your order number and clear photos or a video. After verification, we will arrange a replacement or refund.

2. How to Request a Return

For returnable items, contact us within 7 days of delivery. For non-returnable items that arrive damaged, defective or incorrect, contact us within 48 hours of delivery.

Contact us at:

Email: peekbasket@gmail.com
Phone: +91 834 928 8189

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and, where applicable, its packaging

We may request additional information to verify the issue.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery for returnable items, or within 48 hours of delivery for non-returnable items.

We may ask you to provide photos or videos showing the product, damage or defect, packaging, and shipping label.

After reviewing your request, we will determine whether the product qualifies for a return, replacement, or refund.

4. Items That Cannot Be Returned

Returns may not be accepted for:

  • Products that have been used, damaged, altered, or misused after delivery.
  • Non-returnable items reported as damaged, defective or incorrect after 48 hours of delivery.
  • Products returned without required original packaging.
  • Products returned after the 7-day return period.
  • Products specifically identified as non-returnable on the product page.
  • Products that cannot be returned because of hygiene, safety, or other applicable restrictions.

5. Return Shipping

For eligible returns, Peek Basket will cover the applicable return shipping cost.

If your return is approved, we will provide you with the appropriate return instructions.

Please do not send a product back without contacting us first and receiving return instructions.

6. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable original payment method where possible.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

7. Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability depends on product availability. If the same product or variant is unavailable, we may provide an alternative resolution, such as a refund.

8. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders.

Customers placing COD orders are expected to accept and pay for their orders upon delivery.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

If a COD order qualifies for a refund, we will contact you to arrange an appropriate refund method.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing your order.

If the order has already been shipped, it cannot be cancelled. Once delivered, the returnable or non-returnable rules above apply.

If the order has already been shipped, you may need to follow the applicable return process.

10. Sale and Promotional Products

Products purchased during sales or promotional offers may have different return conditions. Any applicable restrictions will be communicated on the relevant product page or at the time of purchase.

11. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

When changes are made, we will update the "Last updated" date at the beginning of this policy.

12. Contact Us

If you have questions about a return, replacement, cancellation, or refund, please contact us:

Peek Basket
Email: peekbasket@gmail.com
Address: Seoni, Madhya Pradesh, India